download link not received

Loopydee · 08-29-2008, 01:47 AM

Hello, On the 25th August I paid Eur29.99 for Overclocked through paypal and have the receipt from paypal stating that I have paid Eur29.99, but I have not received any acknowledgement or download links from the Adventure shop. I checked my account purchase history but it states that I have not purchased any games.
I have contacted customer support 4 times now and each time I have replied to the standard email that is sent out, giving all the information asked, I have not received any replies at all.
I would appreciate it if someone could look into this for me and advise what I should do.

Invoice No: PRODFOEU7516

Thanks in advance.

Dee.

Damon · 08-31-2008, 03:00 AM

Dear Dee,

Thank you for purchasing your favorite adventure games from the adventure shop.

I have checked our records, and i have not found any paypal transaction on the 25th for the sale of Overclocked.

Could you please send me all the details of the transaction, and we will solve this issue.

You can contact us at contact@lezard-electronic.com

Thanks

Damon

Damon · 09-01-2008, 12:52 PM

Dear Dee,

Your request has been forwarded to the support, and it should be solved now.
Please keep us informed about the resolution.

Thanks

Damon · 09-02-2008, 06:25 AM

Dear Desiree,

I have been confirmed that your order was cancelled, and that you have been refunded.

regards,

Damon

legs40 · 06-15-2009, 02:58 PM

Damon do you think you can help me. I have not recieved my confermation email with my serial number

Damon · 06-16-2009, 04:48 AM

You can access all informations about the game you purchased from your personal account on The Adventure Shop.

From the main panel, you can see all the download links, the activation key, and even resend the activation email.

Am I clear enough, or would you like me to post a walkthrough ;-)

08-29-2008, 01:47 AM	#1
Loopydee Junior Member Last Online: 08-29-2008 02:05 AM Join Date: Aug 2008 Posts: 1	download link not received Hello, On the 25th August I paid Eur29.99 for Overclocked through paypal and have the receipt from paypal stating that I have paid Eur29.99, but I have not received any acknowledgement or download links from the Adventure shop. I checked my account purchase history but it states that I have not purchased any games. I have contacted customer support 4 times now and each time I have replied to the standard email that is sent out, giving all the information asked, I have not received any replies at all. I would appreciate it if someone could look into this for me and advise what I should do. Invoice No: PRODFOEU7516 Thanks in advance. Dee.

08-31-2008, 03:00 AM	#2
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Dear Dee, Thank you for purchasing your favorite adventure games from the adventure shop. I have checked our records, and i have not found any paypal transaction on the 25th for the sale of Overclocked. Could you please send me all the details of the transaction, and we will solve this issue. You can contact us at contact@lezard-electronic.com Thanks Damon

09-01-2008, 12:52 PM	#3
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Dear Dee, Your request has been forwarded to the support, and it should be solved now. Please keep us informed about the resolution. Thanks

09-02-2008, 06:25 AM	#4
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Dear Desiree, I have been confirmed that your order was cancelled, and that you have been refunded. regards, Damon

06-15-2009, 02:58 PM	#5
legs40 Junior Member Last Online: 06-15-2009 03:01 PM Join Date: Jun 2009 Posts: 1	Damon do you think you can help me. I have not recieved my confermation email with my serial number

06-16-2009, 04:48 AM	#6
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	You can access all informations about the game you purchased from your personal account on The Adventure Shop. From the main panel, you can see all the download links, the activation key, and even resend the activation email. Am I clear enough, or would you like me to post a walkthrough ;-)