support response time

tangerine · 12-30-2010, 01:41 PM

I was just wondering if anyone knew on average how long it takes Adventure Shop to respond to a support request or if a confirmation email is supposed to be sent. I'm thinking with the holidays they might be short staffed and I don't want to bug them -- it's only been two days but I didn't get a confirmation email so I don't know if they even received my request.

Thanks!

***fov*** · 01-02-2011, 02:15 PM

I don't know how long it usually takes them, but during the holidays it probably takes longer than usual. Have you heard back yet?

tangerine · 01-02-2011, 09:22 PM

No, not yet and I'm a tiny bit frustrated since this was one of the games I looked forward to playing over my vacation. But I emailed them on December 28 so technically it's only been two business days. I'll be patient a while longer and if I don't hear back by the end of this week, I'll try again.

Thanks for replying!

Damon · 01-03-2011, 01:52 PM

Hi tangerine,

Happy new year!
Did you you get a response from technical support?

If not, feel free to send me a PM with your details, a short comment about your current issue and I'll make sure you get answered.

Damon

tangerine · 01-08-2011, 06:23 PM

No, I never did get a response, but I figured out how to get the game to run so it's okay. I saw a post regarding another game but with a similar problem and tried one of the suggestions (turning off anti-virus software) and it worked.

I do have to apologize, though; in my first post I said I didn't get a confirmation message but looking back through my Inbox I saw that I did (230691-1293563779, if that matters).

Thanks for replying!

Meadowlee · 02-24-2011, 10:44 PM

I have this coming up when I try and log into my account on Adventure Game Shop......
Secure Connection Failed

An error occurred during a connection to us-adventureshop.gamesplanet.com.

Peer's Certificate has been revoked.

(Error code: sec_error_revoked_certificate)

* The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

* Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

12-30-2010, 01:41 PM	#1
tangerine Junior Member Last Online: 08-26-2011 05:29 PM Join Date: Dec 2010 Posts: 4	support response time I was just wondering if anyone knew on average how long it takes Adventure Shop to respond to a support request or if a confirmation email is supposed to be sent. I'm thinking with the holidays they might be short staffed and I don't want to bug them -- it's only been two days but I didn't get a confirmation email so I don't know if they even received my request. Thanks!

01-02-2011, 02:15 PM	#2
*fov* Rattenmonster Last Online: 03-19-2013 04:05 PM Join Date: Sep 2003 Location: San Francisco Posts: 10,404	I don't know how long it usually takes them, but during the holidays it probably takes longer than usual. Have you heard back yet?

01-02-2011, 09:22 PM	#3
tangerine Junior Member Last Online: 08-26-2011 05:29 PM Join Date: Dec 2010 Posts: 4	No, not yet and I'm a tiny bit frustrated since this was one of the games I looked forward to playing over my vacation. But I emailed them on December 28 so technically it's only been two business days. I'll be patient a while longer and if I don't hear back by the end of this week, I'll try again. Thanks for replying!

01-03-2011, 01:52 PM	#4
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi tangerine, Happy new year! Did you you get a response from technical support? If not, feel free to send me a PM with your details, a short comment about your current issue and I'll make sure you get answered. Damon

01-08-2011, 06:23 PM	#5
tangerine Junior Member Last Online: 08-26-2011 05:29 PM Join Date: Dec 2010 Posts: 4	No, I never did get a response, but I figured out how to get the game to run so it's okay. I saw a post regarding another game but with a similar problem and tried one of the suggestions (turning off anti-virus software) and it worked. I do have to apologize, though; in my first post I said I didn't get a confirmation message but looking back through my Inbox I saw that I did (230691-1293563779, if that matters). Thanks for replying!

02-24-2011, 10:44 PM	#6
Meadowlee Junior Member Last Online: 02-25-2011 12:06 AM Join Date: Mar 2010 Posts: 2	I have this coming up when I try and log into my account on Adventure Game Shop...... Secure Connection Failed An error occurred during a connection to us-adventureshop.gamesplanet.com. Peer's Certificate has been revoked. (Error code: sec_error_revoked_certificate) * The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. * Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.